Privacy Policy

Introduction

Byron Health Foods Distributors (‘Byron Health Foods’, ‘we’, ‘us’ and ‘our’) is committed to protecting the personal information of our customers, in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) (‘Privacy Act’). This privacy policy outlines how we manage the personal information of our customers and safeguard your privacy.

We will assume that you consent to the management of your personal information in the manner specified in this privacy policy unless you tell us otherwise by contacting us using the contact details given below.

Background

Byron Health Foods provides packaging, cleaning and hospitality products and services to our customers. As part of our product and service offering, we collect, use and disclose personal information about our customers. Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

The kinds of personal information that Byron Health Foods collects and holds

Byron Health Foods will only collect information that is reasonably necessary for one or more of our functions or activities. Where we collect your personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way.

We collect personal information in the course of our business dealings with you. We collect personal information such as:

• Name and occupation;
• Contact details, including email address and street address;
• Records of your communications and interactions with us; and
• Banking information (we do not store credit card details, beyond transactional processing).

In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.

If you do not provide us with your personal information, we may not be able to provide you with our products or services.

We do not typically collect sensitive information (as defined in the Privacy Act) from you. However, if we do, it will be for the purpose of facilitating business dealings with you and, as required by law.

If you provide us with personal information about another person, you should refer them to our privacy policy and let them know that their personal information has been provided to us.

When you use our website, we may collect site usage information such as your IP address, Internet Service Provider, browser version, the website that referred you to us, the next website you visit, the web pages you request, the date and time of those requests and the country you are in.

How Byron Health Foods collects and holds personal information

Byron Health Foods collects personal information in a number of ways. The most common ways we collect your personal information are:

• directly from you when you provide it to us;
• via our website or when you deal with us online;
• via application forms completed by you;
• through phone or email interactions;
• from publicly available sources; and
• from our related companies.

We hold personal information electronically and in hard copy form, both at our premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures to destroy or de-identify personal information that we no longer need.

The purposes for which Byron Health Foods collects holds, uses and discloses personal information

Byron Health Foods collects, holds, uses and discloses your personal information:

• for administrative, marketing, planning, product or service development, and quality control purposes;
• to provide and market our products to you;
• to process payments, deliver orders, manage promotions and provide refunds and discounts;
• to verify your identity;
• to communicate with you;
• to maintain and update our records;
• to answer enquiries from you and provide information or advice about existing and new products and services;
• to fulfil statutory requirements associated with our business activities;
• to conduct business processing functions, including providing personal information to our related companies and service providers;
• to provide you with access to protected areas of our website;
• to assess the performance of our website and to improve the operation of our website;
• to comply with any law, rule and regulation, or in co-operation with any government authority or statutory body; and
• to protect our lawful interests and facilitate purchases and potential purchases of our businesses.

Occasionally, we may disclose aggregated and de-identified information to our suppliers.

If we disclose your information to any third party, we will take steps to ensure those parties protect your information in the same way that we do.

We may send you direct marketing communications and information about our products and services that we consider may interest you. Please get in touch with us using the contact details given below, should you wish to opt-out of receiving marketing communications.

Access to and correction of your personal information

We take reasonable steps to ensure that the personal information we collect, use and disclose about you is accurate, complete, up-to-date and relevant.

You may request access to personal information about yourself by contacting us using the contact details given below.

If you believe that any personal information we hold about you is incorrect, incomplete or inaccurate, you may request that we amend it.

Disclosure of personal information by Byron Health Foods to overseas recipients

Byron Health Foods will not disclose your personal information to overseas recipients, except as required for statutory or contractual obligations, for adverse event reporting or product complaint reporting. The information that we disclose may include your name, contact details, occupation, and adverse event details, as required to fulfil our statutory and contractual obligations.

Participating merchant policies

Related services and offerings with hyperlinks from our website, including vendor sites, have their privacy statements that can be viewed by clicking on the corresponding links within each respective website. We are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you constantly review the privacy statement of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

Queries, comments and complaints

If you have any questions, comments or complaints about our collection, use or disclosure of your personal information, or if you believe that we have not complied with this privacy policy or the Privacy Act in the management of your personal information, don't hesitate to get in touch with us using the contact details given below.

We take privacy complaints seriously. Complaints will be responded to within 20 business days.